Then I help leaders build teams where that happens every day. Through keynotes, workshops and coaching, I help organizations see the culture gaps that cost them international talent, and close them for good.
The Intercultural Exchange is the live storytelling series I created and host in Toronto. At each edition, everyday people share one true 10-minute story about life across cultures. There are no slides and no scripts. I coach every speaker before they step up. Then Story Crossing turns the stage around, and people from the audience get two minutes to tell a story of their own.
It’s the same idea behind all my work, with a microphone and a full room. When people hear the story underneath, they stop reading difference as friction.
Before The Intercultural Exchange, I hosted 54 episodes of Intercultural Insiders (2022–2023), a podcast where newcomers and expats told me what crossing cultures was really like. Now those stories have a live room.
More than one person told us afterward they’d felt this but had never heard anyone say it out loud.
Community Partner
A private edition of The Intercultural Exchange for your team, conference or community.
Start the conversation → SpeakKeynotes and workshops built on LEAP™, SPEAK™ and SHAPE™, the frameworks I developed for leading and communicating across cultures.
See the keynotes → CoachOne-on-one and team coaching through Hiyaku Coaching™ for leaders working across cultural lines.
Explore coaching →Each talk is built on a framework John developed over 20+ years working across cultures. Audiences leave with specific tools, not just ideas.
We form snap judgments in a tenth of a second. In diverse workplaces, those judgments can silence talent, erode trust, and cost millions. LEAP gives leaders a step-by-step process for catching those assumptions before they do damage.
When capable people can't hear each other across cultural divides, the problem is rarely talent. Most of the time, it's translation. SPEAK is the inclusive communication checklist that ensures your message lands.
Every workplace has invisible rules. SHAPE names the five core values that define Canadian work culture, so internationally trained professionals can decode what's unspoken without having to erase where they came from.
John’s TEDxQueensU talk — how small cultural misreads quietly silence talent in the workplace, and what leaders can do about it. Filmed live at the Isabel Bader Centre for the Performing Arts. Watch the full talk below, then like and subscribe to help it reach more leaders.
Enjoyed it? Share the talk, and watch John’s Speaker Slam talk “When in Doubt, Choose C” — the story that inspired this talk →
In 2005, a student named Kenji nodded "yes" when John asked if he understood the lesson. He left blanks on the test. When confronted, Kenji went silent. A colleague explained: "He's Japanese and you're his teacher. He wouldn't disrespect you by saying he didn't understand."
Kenji never returned to class. That moment changed how John taught, and eventually, how he works. He replaced "Do you understand?" with "Can you explain the instructions back to me?" — a small change that dropped misunderstandings and built trust.
John spent 15 years teaching English in Japan and Canada, the start of more than 20 years working across cultures. Kenji was the student who taught him the most. That moment is why John calls himself the Cultural Lens Shifter.
When he returned to Canada, he saw the same dynamic in workplaces everywhere: newcomers staying silent, managers misreading respect as disengagement, and talent quietly walking out the door. Today, through Hiyaku Coaching and his signature frameworks, John helps organizations stop losing people to silence they never noticed.
From corporate workshops to conference keynotes, John's impact resonates with audiences and decision-makers alike.