1. Who We Are
This Privacy Policy applies to johnedwardmcgraw.com, operated by John Edward McGraw / Hiyaku Coaching™, based in Toronto, Ontario, Canada. We are committed to protecting your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
Questions about this policy may be directed to: info@johnedwardmcgraw.com
2. Information We Collect
We collect personal information only when you voluntarily provide it. The table below summarizes what we collect and why:
| Source | Information Collected | Purpose |
|---|---|---|
| Newsletter signup form | First name, email address | To send you newsletters and updates about speaking, events, and intercultural leadership content |
| Speaking inquiry / booking form (Calendly) | Name, email, organization, event details, and answers to intake questions | To evaluate and respond to speaking engagement inquiries |
| Coaching inquiry form (Calendly) | Name, email, and answers to intake questions | To evaluate and respond to coaching inquiries |
| Website analytics (if applicable) | Anonymized visit data (pages viewed, referral source) | To understand how visitors use the Site and improve content |
We do not collect sensitive personal information (such as financial data, health records, or government identifiers) through this Site.
3. How We Use Your Information
We use the information you provide to:
- Respond to speaking or coaching inquiries
- Send newsletters and content updates (only with your express consent under CASL)
- Improve the content and usability of this Site
- Comply with applicable legal obligations
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Newsletter Consent (CASL)
When you sign up for the newsletter through this Site, you are providing express consent under CASL to receive commercial electronic messages from John Edward McGraw / Hiyaku Coaching™. Each newsletter includes an unsubscribe link. You may withdraw consent at any time by clicking that link or emailing us directly.
Newsletter signups are processed through Google Sheets and MailerLite. By subscribing, your name and email are stored in both systems. MailerLite's privacy policy is available at mailerlite.com.
5. Third-Party Services
This Site uses the following third-party services that may process your data:
- Calendly — Scheduling and intake forms. Calendly Privacy Policy
- MailerLite — Email newsletter delivery. MailerLite Privacy Policy
- Google (Fonts, Sheets, Apps Script) — Font delivery, form data storage, and backend processing. Google Privacy Policy
- Netlify — Website hosting. Netlify Privacy Policy
Each of these services has its own privacy policy governing their data practices. We encourage you to review them.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law:
- Newsletter subscribers: retained until you unsubscribe
- Inquiry form submissions: retained for up to 2 years for business purposes, then deleted
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Data is stored using Google's infrastructure, which employs industry-standard security practices. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Cookies & Tracking
This Site does not use first-party tracking cookies. Third-party services embedded in the Site (such as Calendly and Google Fonts) may set their own cookies in accordance with their respective privacy policies. You can control cookie settings through your browser preferences.
9. Children's Privacy
This Site is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.
10. Your Rights Under PIPEDA
Under PIPEDA, you have the right to:
✓ Access the personal information we hold about you
✓ Correct inaccurate or incomplete information
✓ Withdraw consent to the use of your information (subject to legal or contractual restrictions)
✓ Request deletion of your personal information where it is no longer necessary
✓ File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated
To exercise any of these rights, contact us at info@johnedwardmcgraw.com. We will respond within 30 days.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. We encourage you to review this page periodically. Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
Privacy Questions & Requests
For any questions, access requests, or concerns about how your personal information is handled, please contact our privacy officer directly:
John Edward McGraw
Hiyaku Coaching™ · Toronto, Ontario, Canada
info@johnedwardmcgraw.com
If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada.